Your business has just one opportunity to make a lasting impression. In order to make that professional impression you obviously show your best side online, on paper and at the counter.
The first impression
But what impression do your customers get if they contact your organisation by phone? Does the message on the IVR or voicemail give complete satisfaction? And do you guide your customers, prospects and associates through the selection menu in a clear way? Or do they hang up because the voice is not pleasant? Or because the script and explanation are not clear enough?
Stay on the line
If you really want to make a lasting impression on the phone, hire a professional voice artist to write and record those scripts. A friendly male or female voice encourages people to stay on the line. And a clear, structured explanation ensures that customers don’t hang up. But above all, you create the right experience because you’re taking your customers seriously and helping them get to where they want to be.